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We guanrantee that all products in our store are 100% Authentic & Secure.
Shipping & Delivery
Moody Mood offers FREE shipping to Hong Kong using reputable local couriers; Such as Smart Post Service for Hong Kong domestic delivery, service provided by Hong Kong Post. Customer can track your package on 24/7 online tracking platform (www.ec-ship.hk). Delivery takes 1-2 business day. we do not deliver to P.O. Boxes.
Shipments are usually arranged for next-day dellivery from Monday - Friday, for orders made on Saturday, Sunday and Public Holiday, shipment will be arranged on the next working day.
All the shipping risk would be bared by the buyers.
We provide face trade in Yau Ma Tei MTR station on Monday to Friday at 10:00am to 19:00pm.
Refund and Exchange
- All products have been check before shipping.
- To avoid argument, please check the product immediately when customers received the package.
- To request for refund or exchange regarding to products' quality and reasonable situation, please contact us within 3 Days after received the mail.
- More than 3 Days, all requests will not be considered.
Please note down those situations is reasonable for refund and exchange :
- Product is damaged.
- Wrong product is delivered.
These situations DO NOT ACCEPT returns :
- Waiting period of delivering is too long.
- Receiving time delayed caused by shipping.
- Product has been used.
- Exchange and refund period expired.
- Personal reasons, for instance : I've changed my mind; due to health reasons.
- Customers damage the product by themselves.
- Other shop is cheaper.
- Product did not have the problem that customer mentioned when they request.
Request for Refund or Exchange
Customers are expected to send the unopened product back to the address below in its original sealed packaging. Moreover, please note the order number and contact number on the packing. Our address is Room B, 19/F Yun Kai Building, 466 Nathan Road, Kowloon, Hong Kong.
- We would like to provide "3-days guaranteed return policy" , but related charges paid by customers (Except wrong product).
- Risk of using Surface Parcel incurred by customers, we suggested selecting speed post or pay extra service like registration.
- Confirmation letter will be sent via E-MAIL/SMS once we received the parcel. Refund or Exchange procedure normally takes 3-5 working days.
We have the right to make changing without notice. If there is any argument, we own the right of making final decision. If there is any question, please feel free to contact us.